Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping with us. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.

2. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

Shipping Method Estimated Delivery Time
Standard Shipping 7–15 business days
Expedited Shipping 3–7 business days
Express Shipping 2–4 business days

Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method. Free standard shipping may be available on qualifying orders — please check current promotions at checkout.

4. Discreet Packaging

We understand the importance of your privacy. All orders are shipped in plain, unmarked packaging with no indication of the contents or our store name on the outside. The sender name on the package and billing statement will appear as a neutral name to ensure complete discretion.

5. International Shipping

We ship to most countries worldwide. Please note:

  • International orders may be subject to customs duties, import taxes, or fees imposed by your country. These charges are the responsibility of the recipient.
  • We are not responsible for delays caused by customs inspections.
  • Some countries restrict the import of adult products. It is the buyer's responsibility to verify the legality of importing such items in their country. We are not liable for orders seized or refused by customs authorities.

6. Order Tracking

Once your order is shipped, you will receive an email containing your tracking number. You can track your order via the carrier's website or through our store's order status page. Please allow 24–48 hours for tracking information to become active.

7. Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please:

  1. Check the tracking information for updates.
  2. Contact your local post office or customs office.
  3. Reach out to us at hxdoll2026@gmail.com if the issue remains unresolved.

We will do our best to assist you, but please note that we are not responsible for delays caused by carriers or customs authorities.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund at no additional cost to you.

9. Address Accuracy

Please ensure your shipping address is correct at the time of order. We are not responsible for packages delivered to an incorrect address provided by the customer. Address changes after an order is placed may not be possible once the order has been dispatched.

10. Contact Us

For any shipping-related inquiries, please contact our support team at: 📧 hxdoll2026@gmail.com We aim to respond within 1–2 business days.